Phoning
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TRAINING APPOINTMENTS
Your success will be determined by the number of Qualified Appointments you do. It’s a numbers game 🔢
More Appointments = More Orders = More Income
Show your BEST CUSTOMERS FIRST! TOP 5 CUSTOMERS FIRST WEEKEND!!!
PHONE APPROACH:
• Hi (CUSTOMER NAME), this is . How are you? (Visit / catch up for a bit)
• Well, the reason I’m calling is I just started a new job showing CUTCO.
• As part of my training, I get paid to do some initial training appointments.
• (Smile) So you don’t have to buy anything, because I get credit just to show it.
• The appointments are over ZOOM, so you’ll need to be in-front of a computer at home.
• My assignment is to do 4 more appointments in the next three days.
• I have an opening on (DAY) at (TIME) or would (DAY) at (TIME) be better for you?
FIRM UP (so they'll remember & know it's important)
(REPEAT DAY and TIME) - Great! Thanks a ton! This really means a lot to me!
(If they are in a long-term relationship, make sure to ask for BOTH to be present for the demo, so say the next line:)
It works best if both you and _(partner/spouse name)_ do this together. Is this a time that _(he/she)_ will be available also?
(Smile 😊) Thanks so much for helping me with this! I’m really looking forward to catching up.
I'm booking my appointments back to back to hit my goal, so are you sure this is a good time? Thank you so much!
I’m going to send you a confirmation text in a few minutes. Also, I'll need to email you a ZOOM-link before we meet. What's your E-mail address?
Great! I'll send you the link 10 minutes before our appointment, then I'll call or text when it's time to meet on the ZOOM.
This is a big deal for me so I appreciate you. Thanks so much. Bye.
Confirmation TEXT:
Thanks so much, (name) . This appointment is super important for me.
We are scheduled for: (day), (date), at (time).
I appreciate your help. :-)
IF NO ANSWER, Text them this:
Hi (_____________) - This is (_____________). I’m at my new job right now and I need a favor.
Do you have 3 quick minutes to talk?
POSSIBLE CUSTOMER QUESTIONS
What Is CUTCO?
CUTCO is some high-quality things for the kitchen and a few outdoor items. I’m sure you already have tons of these things, but I get paid just to show it to you. So, would _____ or _____ be better for you?
I Already Own CUTCO - (this is VERY positive and we definitely want this appointment!)
That’s great! How long have you had it? (listen). That's really great. I am doing it for the training and I’d love to get your opinion and maybe some pointers. Plus, I get the same credit even if you own it already. . So, would _____ or _____ be better for you?
That Time Doesn’t Work - (offer two new times)
Is that a bad day or just a bad time? So, how about __________ at _____ or would __________ at _____ be better?
I’m Really Busy
No problem, I totally understand. I’m really busy too, and I really need 4 more appointments in the next 3 days. Is that a bad day or just a bad time? So, how about __________ at _____ or would __________ at _____ be better?
How Long Does It Take?
It's hard to know exactly since some people have a bunch of questions. Just the presentation part is about 35 minutes. After that, it’s kinda up to you. So, which time would be best for you, __________ at ______ or __________ at _______?