Presenting Price 

& Closing

PRESENTING PRICE and SELECTING THE BEST OPTION

(OR, if they choose no table knife option)

BUY NOW BONUS:

(Smile 😁, be completely quiet 🤫 and wait for answer😇😎.)

If Yes: Congratulations! You’re going to love your CUTCO!

By the way, if you entertain much or host big family occasions you might like one of our bigger sets better. Do you want to see the two bigger options that can come with steak knives?

(If yes) (Click Here)

(If no) 😊 (Submit the order and go to Customer Feedback and INTRODUCTIONS)


If No:  No problem. 😊 If you don’t mind me asking, what is it about this set you’re unsure of? 😊

To keep from being pushy - DON'T RUSH. IMPORTANT TO GO SLOW, and LISTEN.

Listen closely to their reply and find the answer below that best fits:

HANDLING KNEE-JERK REACTIONS

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Too Much Money/Can’t Afford it: I completely understand. $1,549 is a lot all at once. That’s why most of our customers split it up over 5 months, interest free. It would only be $313 per month plus tax. How does that sound?

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I Need to Think About it: I completely understand. $1,549 is a lot of money to be impulsive. That’s why most customers take advantage of the 15-day trial. If you don’t love it after a few weeks, we'll take anything back that you are not using and you only pay for what you keep. On the 5-month plan, you can try it out for only $313 today plus tax. How does that sound?

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Need to Talk to Spouse: I completely understand. That’s why most customers use the 15-day trial to make sure he/she can really see the value. If he/she doesn’t love it, we'll take anything back that you are not using and you only pay for what you keep. On the 5-month plan, you can try it out for only $313 plus tax today. How does that sound?

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Too Many Knives: I completely understand. At first, 10 tools may seem like a lot. After a couple of weeks, if there is a piece or a few pieces you’re still unsure of, we'll take anything back that you are not using and you only pay for what you keep. On the 5-month plan, you can try it out for only $313 plus tax today. How does that sound?

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Can I buy pieces?: Of course! However, our sets are discounted, they’re safer, and you get free bonuses. If you don’t mind, I’ll show you our sets and if none of them appeal to you, we can customize whatever you want!

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I definitely want to buy later: OK, That's great. We will definitely take care of you whenever you are ready. I'll call my manager tell him/her that. Maybe he/she will be able to make a special offer.

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If your customer REALLY LIKES the Homemaker+8 but is on the edge or wants to wait, CALL FOR current special offer for friends and family.

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(If necessary, drop down to smaller set.)

______________, you don’t have to get anything today, but I do need to get the practice going through the last few slides of the demo."

"Feel free to say NO as many times you want, it won't hurt my feelings. But when you see something that you like, please let me know." 

"Let’s skip the NEXT TWO SLIDES and look at your Galley + 6. It’s one of our most popular options if the Homemaker set is just a little too much."

(SKIP THE NEXT 2 slides and go to SLIDE 34)

DROPPING DOWN

Next is your GALLEY SET...

It’s a perfect starter set and it’ll take care of all your needs... (Explain pieces in set)

As you can see... it has the Paring Knife for the air, Trimmer for small stuff, Spatula for sandwiches, a meat knife, a serving piece, a veggie chopper, and a bread knife. And it still comes with 6 Table Knives.

It’s a few less knives for a lot less money! Instead of paying $1,549 for the Homemaker Set...

The Galley+6 Set is only $1,116 (eleven-sixteen) plus tax or $226 per month for 5 months.

(Have customer write down amounts)

(If customer prefers the "No-table-knife-option :

The Basic Galley is only $859 (eight-fifty-nine) or $175 per month for 5 months.

BUY NOW BONUS: If you get this set today, I can still include the (Shears or Entertainer Pack) for free!

Ask for the Order: Is that something you’d like to get today?

If Yes: Congratulations! You’re going to love CUTCO!

😊 (Submit the order and go to Customer Feedback and INTRODUCTIONS)

🤫 (If customer is on the edge, feel free to call office for a deal)

Can I buy pieces?: Of course! However, our sets are discounted, they’re safer, and you get free bonuses. If you don’t mind, I’ll show you our sets and if none of them appeal to you, we can customize whatever you want!

If still No: No problem! These next options are a super cool way to start your CUTCO collection. On the next slide we have some starter sets in blocks. (Slide 35)

STARTER SETS (GO SLOW for clarity)

There are FOUR great Starter Sets. (Slide 35)

Step 1: First there are two starter sets in Blocks - the Essentials + 5 and the Studio + 4

You can see here that the Essential Set has the Chef Knife, Petite Carver, the Turning Fork, the Spatula Spreader, and a Paring Knife.

The Studio Set has the Petite Carver, Spatula Spreader, Trimmer and Paring Knife.

(Slide 36) The next slide has the All Knife Set and Kitchenette Set

These two sets come with a tray for safer storage in a drawer or on a wall, and they're perfect for smaller kitchens!

Step 2: Out of these 4 starter sets, which one set do you like the best?

Step 3: That set is only  _(see chart)_  in full or _(see chart)_  before tax per month for 5 months, and I can still give you the Super Shears or a gadget as a BUY NOW BONUS.

(Have customer write down prices for the set they like.)

Step 4: Is that something you'd like to get today? (SMILE AND NOD)

If yes: Congratulations! You’re going to love CUTCO!

😊 (Submit the order and go to Customer Feedback and INTRODUCTIONS)

If No: OK, great. This is the part where I need the most practice. A lot of CUTCO customer start by customizing their own set!

On this next slide you'll see all the items in the complete set. 

CUSTOMIZING OPTIONS # 1 - The Pick Five

Mrs. _________, This is called the "Pick Five."

Let’s make a list of your 5 favorite tools you see yourself using the most. (not including Shears or Table Knives)

🤫 (Ask customer to write down their 5 favorite pieces then YOU write them down in your notebook)

OK, now given the choice between the Shears, which retail for $136 or the 4 pc. Table knife set, which would you choose?

🤫 (Let them pick - YOU write down their choice)

OK - Let me call my team leader and see what the special would be on that.

🤫 (Over $400 can do a 5-Pay, Over $200 can do a 3-Pay, Over $70 can do a 2-Pay)

Okay I'm ready with the price for you. You can jot this down.

The total value of everything, including your Buy Now Bonus is:   ___________

But because of the special, the amount comes to only:                    ___________ 

On a 5-pay investment plan, that’s only:                    ___________

Would you like to go ahead and get this custom set today?

If yes: Congratulations! You’re going to love CUTCO!  🤫 

😊 (Submit the order and go to Customer Feedback and INTRODUCTIONS)

If no:   OK. There's one more special. It's pretty simple "buy three - get one free"

CUSTOMIZING OPTIONS # 2 - Buy Three - Get One Free

It's a great way to get started with your CUTCO set.

Out of the FIVE on your list, which ONE knife would you use the least?”  

OK, give me one minute to calculate that new price... 

(Use orders app to calculate new price)

OK, Mrs._____, for the (individually say the name the 4 knives) that’s only ______ in full or _______ for ____ payments. Does that sound better for you?

If yes: Congratulations! You’re going to love CUTCO!  🤫


😊 (Submit the order and go to Customer Feedback and INTRODUCTIONS)


If no:  "Mrs. _____, which are your two favorites? 🤫 (In the orders app, find the price of the two favorites)

On the two-part plan, this would be only _________ today and once more next month, and I'd be able to give you a free PEELER. Wanna start with that and just add more CUTCO later?

If yes: Congratulations! You’re going to love CUTCO! 

😊 (Submit the order and go to Customer Feedback and INTRODUCTIONS)


(If no but they definitely want to buy something later always help them get at least ONE item to reserve the BUY NOW BONUS - see below.)

😊 (Submit the order and go to Customer Feedback and INTRODUCTIONS)

(RESERVE YOUR BUY NOW BONUS)

Mrs. _____, as long as you get at least something today my office will allow me to throw in free stuff when you upgrade later. It’s called reserving the Buy-Now-Bonus.

Which is your #1 favorite tool that would use the most?

Get price - break it into 2 payments & then also divide by 30 days.

Ex: Trimmer = $81 (plus tax & admin fee) is roughly $45 per month or about $1.50 per day, which is about a Large McDonalds coffee.

That is only $____ which is only ______ per month on a 2-pay plan.

Would you like to start your CUTCO set with that tool today?

*You can put any order over $70 retail price on a 2-pay. Recommend a DD-Edge® to start with.

If yes: Congratulations! You’re going to love CUTCO!  

😊 (Submit the order and go to Customer Feedback and INTRODUCTIONS)